Reply To: Are customer reviews helpful?

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Hi! Online reviews are quite important information for both customers and the company itself. For customers, reviews help determine how reliable a company is, which is why they always read reviews on PissedConsumer and other similar sites. For a company, each online review is a kind of indicator of how well they provide services to their customers, and whether their customers are happy with the company. And if customer dissatisfaction becomes large, then measures must be taken to correct it.