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Arecont Vision Costar’s Technical Services organization includes skilled Field Application Engineers (FAEs) who primarily provide pre-sale technical and configuration support. This includes both remote and onsite assistance to authorized security dealers and integrators, working in conjunction with both the Arecont Vision Costar’s Inside Sales team and the regional sales managers and sales directors based in their geographic regions. Technical Support Engineers (TSEs) are also critical members of the Technical Services team, focused on post-sales customer issues, ranging from diagnosing hardware and software issues to troubleshooting complex situations to resolve problems.
[See the full post at: Arecont Vision Costar Adds Customer Support Executive To Leadership Team]
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Hey guys! Could you please tell me a little bit more information about customer support? Thanks in advance for your answers!
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Outsourcing customer support is a cost-effective solution for companies looking to connect with customers and to provide excellent customer service while controlling expenses. Benefits include access to qualified customer service representatives, scalability, and the ability to focus on core business operations. For more information, you may want to check out the top 10 customer support outsourcing companies of 2022.
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