DVTEL, INC., the video surveillance solutions provider, announced the development of a professional services package to help end users and value-added resellers optimize the effectiveness of DVTEL technologies in a variety of applications. With the backing of DVTEL’s highly-trained support staff, the suite of professional services helps customers and resellers assess, improve and manage DVTEL technology solutions to maximize system functionality, improve the user experience, streamline surveillance workflow, maintain efficiency and control cost.

DVTEL has invested in the personnel and infrastructure required to provide services that ensure the performance, security and reliability of the company’s IP surveillance solutions. The entire suite of services delivers value to systems integrators, VARs and end users by ensuring DVTEL technologies are supported proactively throughout product lifecycle, delivering best-in-class customer satisfaction.

For DVTEL, it improves technology development and integration with other solutions, such as those driven by the Applications Integration Center. Additionally, the initiative further empowers DVTEL reseller partners to deliver robust support for end users, tapping into the DVTEL support team’s high-level of expertise to quickly troubleshoot issues.

From the basic to the complex, the DVTEL services enables resellers to deliver best-in-class service to end customers while generating additional revenue streams. “Organizations today face complex security and business challenges that can impact responsiveness, system reliability and operational efficiency.

With the professional services package, we are able to closely collaborate with our partners to identify and proactively address these challenges,” said Maria Cambria, Vice President, Technical Center of Excellence, DVTEL. “The goal of […]