In an ongoing effort to provide the highest level of customer support, ASSA ABLOY is offering two new mobile apps to ensure that installers are well equipped in the field. The ASSA ABLOY Customer Support App provides a troubleshooting, e-learning and support experience that is immediate and intuitive, while the BILT app simplifies installation with fully interactive, voice narrated step-by-step instructions. Both apps are currently available for download on Apple and Android mobile devices. The Customer Support app is powered with live, interactive video and live chat support from a technician.
Officially inaugurated in October 2017, Ion Oblemenco Stadium in the Romanian city of Craiova is the country’s most modern football arena at a capacity of over 30,000 seats. The futuristic stadium, inspired by the art of Romanian sculptor Constantin Brâncuși, was built from the ground up over the course of two-and-a-half years at a total cost of EUR 51 million. It is home to football club CS Universitatea Craiova and was ranked fourth on the Stadium DB website’s list for Stadium of the Year 2017.
3xLOGIC announced that Dominion Nickel Alloys, Ltd (DNA), Burlington, Ontario, is successfully employing a combination of 3xLOGIC thermal and HD cameras to protect its valuable inventory assets. Dominion Nickel Alloys Ltd. operates on a global scale. As one of North America’s leading scrap metal recycling facilities, with experienced staff and the latest in machinery, Dominion specializes in the purchasing, sorting, processing, and marketing of a broad range of high temperature and specialty nickel-based alloys.
Vanderbilt announced the release of SPC Connect 2.6. SPC Connect is a hosted cloud-based solution designed for installers to monitor, manage, and maintain SPC panels remotely from any location. The latest features revolve around creating an ecosystem for installers and system users that will allow them to work together better. The feature is highly refined, with installers having the choice of which system users receive the message, such as panel managers.
Sonitrol announced the completion of the latest version of our mySonitrol customer website, and it is scheduled to go live in early May. Currently, the website is in beta testing with key Sonitrol end user customers. The new, fully-rewritten user interface was accomplished using responsive design, which changes the behavior of the site depending on the resolution of the device accessing the page. This responsive design gives users an experience consistent with modern web browsing standards and it scales dynamically from device to device.
Boon Edam announced the launch of security entrance instructional videos designed to deliver instant access to installation procedures for service technicians in the Americas. Any registered technician working on a Boon Edam security entrance with internet access can watch these videos within a few clicks, ensuring a smoother installation and improving overall customer service. To obtain access to the videos, technicians affiliated with Boon Edam distributors or projects are encouraged to contact Boon Edam Inc. in advance to obtain their credentials and a link to the videos.
Medeco Security Locks, a division of ASSA ABLOY N.A., has announced that “intelligent” installation instructions for many of its cylinder and deadbolt products are now available on the BILT mobile app. The fully-interactive, voice narrated step-by-step guides simplify installation and shorten the time it takes to accomplish the job.
Vicon Industries, Inc. attributes its dedicated A&E Support Tools as a key component in supporting Coffman Engineering Inc. in its security technology design for the City of Spokane Valley City Hall. The light-filled 65,712 square foot facility stands three stories, with a full underground basement, and was designed to accommodate the community’s anticipated needs for the next 50-100 years with minimal expansion.
Moscow continues to bring video surveillance security to the next level, through a partnership that brings artificial intelligence technology in ways that will make facial recognition more accurate and more intuitive. Moscow’s Department of Information Technologies has recently finished deploying a city-wide, 160,000-camera video surveillance system that integrates facial recognition technology from NtechLab. Yet only a portion of those is currently active, due to the cost of implementing the technology.
Surveon Technology is pleased to announce that one of Malaysia’s leading healthcare services provider has deployed Surveon’s solutions as their partner for security application. With Surveon’s end-to-end surveillance solutions, including 32 cameras with three different form factors, two professional NVRs with RAID protection for 30-days of recording, and Surveon Enterprise VMS (CMS) with video analytics for active alarm, the offices, warehouse, cold storage, and the perimeter of factory are under solid surveillance protection to ensure safety and the services can be delivered with the best quality.