Nice Systems is celebrating that it has surpassed a milestone of 3,000 worldwide systems deployed for Nice Inform, the company’s flagship solution for managing multimedia incident information.

Now in its seventh generation, Nice Inform has been widely adopted by emergency service centers around the globe to consolidate multimedia data for comprehensive analysis and insight.

According to Nice, growing numbers of emergency service centers rely on Nice Inform for investigations, incident debriefing, and quality assurance.

The public safety industry is on the threshold of major transformation as it moves toward Public Safety Broadband, NG9-1-1 and NG112.

Next generation emergency communications will go beyond voice calls, including some combination of voice, text, pictures, and video.

Additional data sources – like CCTV, license plate recognition (LPR), weather systems, and telematics – will also deliver incident information to emergency service centres.

These hubs will need to have the capability to link all of this information together for investigative insight.

The City of Oakland, California, for example, uses Nice Inform for multiple departments including police, fire, internal affairs and the records division.

“With Nice Inform, all of our departments can securely access their own recorded communications, collaborate more effectively, and create comprehensive timelines for incidents involving multi-agency responses, greatly streamlining the process of building a case,” said Ahsan Baig, ITD, City of Oakland. “Nice Inform also gives us a platform to capture and consolidate video, text messaging and other NG9-1-1 communications in the future.”