Stanley Security is introducing its new eServices 2.0 platform to be available in the summer of 2014. The new platform is designed to provide real-time transparency on customer security systems, including intrusion, video surveillance, access control, fire detection, and integration – offering full, mobile visibility, and business insight.

The platform has been enhanced with a new look and feel, providing a more user-friendly navigational experience and more robust reporting functionality.

eServices 2.0 boasts new, feature-rich dashboards with the ability to access the full breadth of Stanley?s eServices from any mobile device.

“The new eServices 2.0 platform significantly improves the user experience, security reporting functionality, increased productivity and allows for greater operational efficiencies to be leveraged – all with a more responsive interface,” said Rich Mellott, Director of Technology & Channel Strategy for Stanley Security. “We’ve developed a more robust backend database infrastructure and a clean, new ease of use frontend delivery, with better self-service eServices 2.0/2 functionality, mobile capability, and offer better insight into customers businesses to drive a more effective security management process.”

The new eServices 2.0 includes the following features:
– account management for a top-down view of the account through a personal dashboard page;
– real-time notifications;
– customised reporting and Performance Scorecard stats to effectively manage a business.

It also keeps customers up-to-date on pending and completed installations with status updates, project notes, and associated documentation – all online.

The new platform 2.0 allows customers to stay on top of service calls with access to the real-time location of the assigned service technician en route, estimated time of arrival, resolution information and all associated documentation.[…]