Coweta County 911 has gone live with Automated Secure Alarm Protocol (ASAP) Service, a standards-based technology that sends alarm notifications directly into the emergency communications center’s computer-aided dispatch (CAD) system.
This digital connection helps reduce call processing time, improves dispatch accuracy, and eliminates transcription errors between emergency communications centers and alarm monitoring companies.
Call Volume and Dispatch Operations
Coweta County, located about 38 miles south of Atlanta, operates a busy emergency communications center (ECC). In 2025, the ECC handled:
- 61,328 emergency calls
- 72,922 non-emergency calls
- 134,250 total calls
- 7,627 alarm notifications
The ECC dispatches services for the Coweta County Sheriff’s Office, Coweta County Fire Rescue, Coweta EMS, Newnan police and fire departments, police departments in Senoia and Grantville, Georgia State Patrol, and the Georgia Forestry Commission.
Why ASAP Service Matters
Alarm notifications traditionally require several phone calls between ECC telecommunicators and alarm monitoring centers to confirm whether an alarm is legitimate.
Based on last year’s call volume, these alarm calls consumed 37 to 106 telecommunicator hours each month, reducing the time available for higher-priority emergencies.
By implementing ASAP Service, Coweta County 911 can:
- Reduce call processing time
- Improve information accuracy
- Eliminate manual transcription errors
- Speed up dispatch decisions
The system uses two key standards:
- ASAP (Automated Secure Alarm Protocol)
- AVS-01 (Alarm Verification Scoring)
The AVS-01 scoring system ranks alarm events by severity, helping telecommunicators prioritize responses more efficiently.
Implementation and Technology Integration
The implementation was guided by Mission Critical Partners, a consulting firm supporting public sector agencies nationwide.
The system connects through Georgia’s criminal justice message switch and Nlets (International Justice and Public Safety Network).
In July 2025, the service also began offering access through Amazon Web Services GovCloud, which is expected to reduce deployment time significantly.
Participating Alarm Monitoring Companies
At launch, the following companies are transmitting alarm notifications through ASAP Service to Coweta County’s ECC:
ADT, Affiliated Monitoring, Alert 360, Cen-Signal, CPI Security, Everon, Johnson Controls, Rapid Response, Securitas, Security Central, United Central Control, Vector, and Vivint.
The Monitoring Association (TMA), founded in 1950, is an international nonprofit trade association representing professional monitoring companies, security system integrators, and industry service providers. The organization advocates for the monitoring industry at local, state, and federal levels.
The Automated Secure Alarm Protocol (ASAP) service was launched in 2011 as a public-private partnership. It enables alarm monitoring centers to send emergency notifications electronically to public safety answering points (PSAPs) and emergency communications centers (ECCs).
https://www.asap911.org/
https://tma.us/about-tma/
https://www.nlets.org/
https://www.apcointl.org/
FAQ
What is ASAP Service?
ASAP (Automated Secure Alarm Protocol) is a digital system that allows alarm monitoring companies to send emergency notifications directly to 911 communication centers.
How does ASAP improve emergency response?
It removes manual phone calls and transcription steps, reducing errors and allowing telecommunicators to dispatch emergency responders faster.
What is AVS-01?
AVS-01 is a scoring system that ranks alarm events based on severity, helping telecommunicators prioritize the most urgent incidents.
Who benefits from ASAP Service?
Emergency communications centers, law enforcement agencies, fire departments, EMS services, and communities all benefit from faster and more accurate emergency response.
Source: asap911.org