HID, Soloinsight And CTS Launch Visitor Check-In Kiosk

Posted by Jay Bartlett August 12, 2026 10:25 am Categories: Access Control, Corporate News, Physical security Tags: HID, Physical identity, Visitor Identity Verification.

HID, Soloinsight and Connected Technology Solutions (CTS) have introduced an integrated self-service visitor check-in kiosk designed for global enterprises and critical infrastructure environments.

The solution combines HID ATOM document authentication and HID U.ARE.U facial recognition with Soloinsight’s CloudGate visitor management and physical identity and access management (PIAM) platform to help organizations verify visitor identities before issuing access credentials.

Strengthening Visitor Identity Assurance

Facilities such as hospitals, data centers, offices and logistics hubs often manage hundreds of contractors, vendors and visitors each day. However, many check-in processes verify little more than a visitor’s name.

A visitor can enter any name into a tablet or present a photo ID that a receptionist has no way to authenticate. This can create risks when the individual receiving a badge is not who they claim to be.

For regulated or high-risk facilities, unverified access can expose organizations to unauthorized entry, gaps in incident audit trails and compliance challenges when they cannot establish who was on site and when.

By combining document authentication, facial verification and visitor management into a single solution, the kiosk is designed to streamline visitor processing, reduce manual identity checks and maintain detailed records for compliance and investigations.

How The Integrated Kiosk Works

A host pre-registers a visitor in CloudGate, which sends an email invitation containing a QR code to the visitor.

At the kiosk, the visitor scans the QR code and verifies their identity through the HID ATOM document scanner, which reads passports, driver’s licenses and mobile IDs.

The HID U.ARE.U Face Module performs live face verification and rejects any scan that does not match the identity document or is not a live face.

CloudGate then confirms the check-in, the kiosk prints a visitor pass on the spot and the host is notified. Returning visitors can also be permitted to check in without a host, where appropriate.

Following identity verification, CloudGate records each transaction in a centralized visitor record, providing security teams with a complete history of visitor activity to support investigations, reporting and regulatory compliance.

Key Differentiators

Improved identity assurance. Unlike phone cameras, which depend on lighting, struggle to read embedded security features and carry a higher risk of fake IDs and misreads, HID ATOM captures the encoded data strip on passports and IDs, barcodes and RFID or NFC chips. It also detects document integrity features and produces a consistent scan every time.
One scanner, any credential. A single HID ATOM reader accepts QR codes, passports, driver’s licenses and mobile IDs, so visitors move through check-in without switching devices or lanes.
Compliance built into the record. CloudGate produces audit-ready evidence across 40-plus frameworks including HIPAA, GDPR, SOC 2 Type II and ISO 27001, helping organizations maintain documentation that supports ongoing compliance and audits.
Built to elevate existing investments. Native support for HID Signo readers and mobile credentials extends current HID deployments, while CloudGate provides a vendor-neutral layer over existing access control systems with roughly 30 physical access control system (PACS) connectors and 150-plus integrations across IT, HR, identity and access management (IAM) and security information and event management (SIEM).
US-built with enterprise-grade support. Engineered and fabricated at CTS’s Wisconsin headquarters and backed by a three-year warranty, dedicated technical support, white-glove installation and full ADA compliance.

Integrated Visitor Management For Enterprise Environments

The joint solution brings document authentication, facial verification and visitor management together within a self-service kiosk, helping organizations strengthen identity assurance while maintaining a centralized and auditable visitor record.

HID provides trusted identity solutions for physical and digital access, identity verification and connected devices. The company serves governments, educational institutions, hospitals, financial institutions, industrial businesses and enterprises worldwide.

Internal Links URLs
https://security.world/hid-launches-visitor-manager-for-healthcare/

External Links URLs
https://www.hidglobal.com/

FAQs

1. What Is The HID, Soloinsight And CTS Visitor Kiosk?

It is a self-service visitor check-in kiosk that combines HID document authentication and facial recognition with Soloinsight’s CloudGate visitor management and PIAM platform.

2. How Does The Kiosk Verify Visitor Identity?

Visitors scan a QR code and use the HID ATOM reader to authenticate a passport, driver’s license or mobile ID. The HID U.ARE.U Face Module then performs live facial verification.

3. What Happens After Visitor Identity Is Verified?

CloudGate confirms the check-in, the kiosk prints a visitor pass and the host is notified. The transaction is also recorded in a centralized visitor record.