Oklahoma City Police Department 911 Communications has gone live with ASAP Service, a standards-based solution from the The Monitoring Association designed to accelerate emergency response and improve data accuracy.
The service enables alarm notifications to be delivered automatically and digitally to computer-aided dispatch (CAD) systems, helping reduce response times, minimize communication errors, and ease the workload on 911 telecommunicators.
Faster Implementation With ASAP View
The first phase of deployment used ASAP View, a web-based portal that allowed the city to cut implementation time by nearly 50%.
“Once we had the opportunity to review our call volume and processes, the value of having all the information upfront was clear,” said Katherine Underwood, the agency’s management specialist.
“We moved forward with View because it was easy to implement and use, and we believe it will reduce call handling times and overall call volume.”
Next Phase: Full CAD Integration
To unlock the full capabilities of ASAP Service—such as address pre-verification—the city plans to integrate it directly into its CAD system. This will be done in collaboration with CentralSquare Technologies, which is developing an API to connect with the GovCloud-hosted platform.
This integration will provide scalability, enhanced security, and compliance with Criminal Justice Information System (CJIS) standards.
“Once ASAP Service is integrated with our CAD system, we no longer will need to dedicate a telecommunicator to monitoring the web portal,”
Underwood added.
Reducing Delays And Errors In Emergency Calls
The city’s emergency communications center serves approximately 702,000 residents and handled 1.48 million calls for service in 2025, along with nearly 40,000 alarm notifications.
Traditionally, verifying alarm events requires multiple voice calls between telecommunicators and monitoring centers—a process that can add two to eight minutes to response times and increase the risk of errors.
ASAP Service eliminates these inefficiencies by transmitting alarm data directly into dispatch systems, reducing delays and improving accuracy.
Built On Industry Standards
ASAP Service is built on the Automated Secure Alarm Protocol and the Alarm Verification Scoring Standard, both accredited by the American National Standards Institute.
It was developed in collaboration with the Association of Public-Safety Communications Officials to ensure reliability and interoperability across emergency systems.
Lower Call Volume, Less Stress
One of the most impactful benefits is the expected reduction in call volume for telecommunicators. With fewer routine alarm calls to manage, operators can focus on high-priority incidents and experience reduced stress levels.
“They’ll have time to breathe, which will reduce their stress,” Underwood said.
Residents will also benefit from shorter wait times and fewer instances of being placed on hold during emergencies.
Broad Industry Adoption
Several alarm-monitoring companies are already transmitting alerts through ASAP Service to Oklahoma City, including Quick Response, CPI, Alert 360, Affiliated Monitoring, Johnson Controls (JCI), United Central Control, Allstate Security, Security Central, Rapid Response Monitoring, Everon/Protection One, Vector Security, Vivint, Guardian Protection, and Becklar.
About The Monitoring Association
The The Monitoring Association is an internationally recognized nonprofit representing professional monitoring companies, security integrators, and service providers. Founded in 1950, it advocates for the industry across regulatory and legislative bodies.
About ASAP Service
Launched in 2011 as a public-private partnership, ASAP Service enables direct electronic dispatch of alarm events from monitoring centers to emergency communications centers. By leveraging ANSI-accredited protocols, it improves the speed, accuracy, and efficiency of emergency response nationwide.
Internal Links URLs
https://security.world/market-insights/genetec-highlights-why-governance-defines-secure-cloud-adoption/
https://security.world/market-insights/hid-highlights-top-pki-trends-threats-and-innovations/
External Links URLs
https://asap911.org/
Frequently Asked Questions (FAQs)
1. What is ASAP Service?
It is a system that digitally transmits alarm notifications directly to emergency dispatch centers, reducing delays and errors.
2. How does ASAP improve response times?
It eliminates manual phone calls and data entry, saving two to eight minutes per incident.
3. What is ASAP View?
A web-based portal that allows quick deployment and access to alarm data before full CAD integration.
4. Who developed ASAP Service?
It was developed by The Monitoring Association in collaboration with APCO.
5. What are the key benefits for 911 operators?
Reduced call volume, improved data accuracy, and lower stress levels.