Cloud Workforce Optimization

Five9 And Verint Announce Global Partnership

Posted by Jay Bartlett November 16, 2016 7:20 pm Categories: Cloud, Corporate News, Technologies. Tags: analytics, Cloud Workforce Optimization, Five9, partnership, verint.

Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Five9 will sell and support the complete range of Verint WFO solutions that Five9 will make available from the cloud to organizations of all sizes. Featuring a single user interface and unique business process workflows, Verint’s WFO solution offers rich functionality for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics.

How An Innovative Control Room Can Help Secure The Budding Cannabis Market

It’s no secret that the cannabis industry is growing. Numerous states across the United States, from California to Maine, have legalized recreational cannabis, with 33 total states allowing cannabis for medicinal uses. And it’s not just the United States that’s seeing this trend: Canada’s official legalization of recreational cannabis took effect last October. This growth is leading to incredible opportunities in the industry, with the global market valued at $10.3 billion in 2018 and projected to reach $39.4 billion by 2023. This market opportunity expands far beyond the companies that directly deal with the cannabis plant, with numerous adjacent businesses on track to experience benefits.