Pindrop Study Finds Many Consumers Think Answering Knowledge Based Authentication Questions to Verify Identity is More Annoying than Flight Delays

Pindrop released the findings of a commissioned survey that explores how 2000+ US-based consumers feel about the future of voice-enabled technology and how it will impact their everyday lives. The report uncovered that consumers are so fed up with passwords and KBAs (Knowledge Based Authentication Questions) to access accounts or verify identity that many would be less annoyed by having their flight delayed or having to shovel snow.