The Z-Wave Alliance is announcing a new program with IoT services provider PlumChoice to deliver an exclusive level of support options for Alliance members. The program will give members access to US-based trained and certified technicians who can assist their customers with the integration, installation and support of their smart home products. The ConnectedHome Expert program for Z-Wave Alliance members delivers an exclusive choice of three-level support options, including benefits such as access to technicians who can understand and fix issues remotely, connectivity options to fit unique customer needs and weekly or monthly standardized reports.
The Z-Wave Alliance, an open consortium of leading global companies deploying Z-Wave, will host the largest smart home footprint this year at CES 2018. The Pavilion will for the first time include over 30 smart home brands with new IoT devices, along with a full walk through home demonstrating different brands working together to create one cohesive smart home experience.
Consumers see more clearly how home smart devices can directly benefit their lives, and are planning to purchase more smart home devices in the future. Those are the key insights from a consumer survey commissioned by PlumChoice, Inc., the leading provider of premium technical services for IoT and cloud brands, and the Z-Wave Alliance, an open consortium of leading global companies deploying Z-Wave. This second annual consumer benchmark survey 2016: Year of the Smart Device also highlights the need for companies to provide consumers a user experience that allows their smart home devices to fit easily into their lives.