Unhappy customers are being created if they are being serviced on a time and materials (T&M) basis. 
You heard me correctly! 
Contrary to popular belief, managing a relationship with a customer through the narrow lens of time and materials service ultimately results in missing the bigger picture.

This month I spoke with Aaron Whitaker founder of Preventia Security. Founded in 2010, Preventia has quickly become one of the fastest-growing security companies in the southern region. Their primary mission is offering reliable and affordable security solutions for homes and businesses.

It can be said that happiness in life often carries a healthy balance of work, relationships and staying true to your purpose. What these areas of focus look like will be different for everyone, but the goal for many of us is the same and eloquently stated by the words of the great American author, Mark Twain, “Find a job you enjoy doing, and you will never have to work a day in your life.”

Every sales professional dreams of finding that perfect lead; the one that blossoms into a loyal, long-term client with several locations, each with systems protecting the premises. Believe it or not, leads are not limited to cold calls or online inquiries. Leads are, in fact, all around you. They are in the coffee shop, at your child’s school event, and in your weekend hiking group. Do you have the “detective” mindset to spot them?

Business owners juggle multiple responsibilities, from managing finances to ensuring customer satisfaction, and the weight of these duties can create significant anxiety. This month I spoke with Chris Gilbert, Owner and Founder of Security Pros, LLC. Founded in 2009 and based in Sellersburg, Indiana. Security Pros focuses on mastering the delivery of their technology platforms which positions their team to provide the best customer experience.