New service cuts costly police fines and modernizes video investigations for one of the largest veterinary hospital networks in the U.S.

Interface Systems, a provider of AI-powered security and expert remote video monitoring for restaurants, retailers, and commercial businesses, has helped a national veterinary hospital network consolidate security services across more than 1,000 U.S. locations. The initiative addresses recurring false alarm fines, inconsistent alarm monitoring support, and underutilization of the network’s video management system (VMS).

False alarms had become a costly and recurring problem for the veterinary network, triggering fines, straining local law enforcement, and pulling staff away from patient care. Approximately 300 standalone hospitals were incurring police fines ranging from $500 to $1,000 per false dispatch, with some locations accumulating several thousand dollars in penalties in a single month.

“False alarm penalties are one of the most persistent and underestimated costs for multi-site operators, especially in healthcare and veterinary settings where staff can’t afford to be pulled away for false dispatches,” said Steve Womer, SVP of Product at Interface Systems. “By combining video verification with remote monitoring expertise, we were able to give this network a way to cut those costs immediately, while also making their existing video investment far more useful day-to-day.”

The network consolidated day-to-day support for its existing VMS and intrusion alarm monitoring with Interface, establishing a single point of support across its national footprint. The service also provides employees with more consistent guidance on using the VMS for investigations and incident reviews, supported by structured onboarding and training.

Video-Verified Alarms Reduce False Alarm Penalties and Administrative Costs

At the 300 standalone hospitals most affected by false alarm penalties, Interface deployed its Video-Verified Alarm service through a standardized remote migration process.

The service enables monitoring specialists to assess alarm events remotely using video before requesting a police response. Since deployment, 97% of alarm events have been verified as false and resolved without dispatch, while only 3% required law enforcement response. This has significantly reduced unnecessary dispatches and associated penalties.

Turning an Underused Video System Into an Investigation Tool

Interface transformed the veterinary network’s existing VMS into a core operational resource through structured employee training and streamlined support.

Risk management teams now use the standardized platform to investigate potential fraud, review workers’ compensation claims, and secure evidence for legal matters.

With advanced attribute-based search and mobile access, authorized users can quickly locate relevant security footage from desktop computers or phones. Faster access to video evidence allows the internal safety team to spend less time gathering information and more time supporting proactive regulatory compliance.

Improving Remote Service and System Uptime

The centralized service model has also improved how the veterinary network manages maintenance and technical issues. Rather than relying as heavily on on-site visits, many problems are now identified and resolved remotely.

Interface reports that 63% of service requests are resolved without dispatching a technician. Mean-time-to-repair compliance has reached 94%, exceeding the network’s 85% target and helping maintain consistent system performance across its locations.

The network is expanding Interface services at higher-risk locations and piloting additional capabilities, including Interface’s Virtual Perimeter Guard. The solution combines AI-enabled cameras with remote intervention to identify and address potential security threats proactively.

Interface Systems combines AI-powered technologies with expert remote video monitoring delivered by trained intervention specialists at its U.S.-based Interactive Security Operations Centers (iSOCs). Its solutions include interactive remote video monitoring, managed alarms and access control, video intelligence, and managed network and voice services. The company helps restaurants, retailers, and commercial businesses deter crime, optimize security operations, and protect people and assets at scale. Website: Interface Systems

Source: interfacesystems.com