iQ – Intelligent queuing with real-time video analytics.

Improve the customer experience and optimize store operations.

Track individual and queue wait times.
Determine queue lengths and customer counts.
Monitor service times and customers serviced.
Predict wait times and service allocation.

The intelligence you need, when you need it.

Real-time dashboards show current wait times, customer counts, service times, and more.
Receive instant page/email/text alerts before wait times and lengths exceed key performance indicators (kpi).
Adjust staffing on current wait/service times, not just historical averages.
Inform customers about wait times in different areas to help distribute traffic and increase customer flow.

The Qtrac iQ® 3-D stereo video camera integrates data capture and intelligent analysis in one device.

The 3rd dimension (height) filters out sunlight, shadows and reflections and prevents “dropping” and ”blending” to provide 95%+ accuracy.
On-board processing means only XML data is streamed, keeping pipelines small.
Power over Ethernet (POE) ensures a quick, hassle-free installation