call center

NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Center

NICE Systems (NASDAQ: NICE) launched its Real-Time Fraud Prevention solution, which enables contact centers to detect and prevent fraud in real time using voice biometrics and both speech and desktop analytics. The solution instantly identifies 90 percent of fraudulent callers in the first few seconds of a call, enabling organizations to quickly investigate unauthorized transactions before they are completed.