call center

NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Center

Posted by Stan Lewis January 7, 2015 7:59 am Categories: VMS Software. Tags: analytics, biometric, call center, contact center, Fraud Prevention, Identity theft, NICE SYstems, vms.

NICE Systems (NASDAQ: NICE) launched its Real-Time Fraud Prevention solution, which enables contact centers to detect and prevent fraud in real time using voice biometrics and both speech and desktop analytics. The solution instantly identifies 90 percent of fraudulent callers in the first few seconds of a call, enabling organizations to quickly investigate unauthorized transactions before they are completed.

How An Innovative Control Room Can Help Secure The Budding Cannabis Market

It’s no secret that the cannabis industry is growing. Numerous states across the United States, from California to Maine, have legalized recreational cannabis, with 33 total states allowing cannabis for medicinal uses. And it’s not just the United States that’s seeing this trend: Canada’s official legalization of recreational cannabis took effect last October. This growth is leading to incredible opportunities in the industry, with the global market valued at $10.3 billion in 2018 and projected to reach $39.4 billion by 2023. This market opportunity expands far beyond the companies that directly deal with the cannabis plant, with numerous adjacent businesses on track to experience benefits.