NICE SYstems

NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Center

NICE Systems (NASDAQ: NICE) launched its Real-Time Fraud Prevention solution, which enables contact centers to detect and prevent fraud in real time using voice biometrics and both speech and desktop analytics. The solution instantly identifies 90 percent of fraudulent callers in the first few seconds of a call, enabling organizations to quickly investigate unauthorized transactions before they are completed.

Military Medical Facility Selects NICE Suspect Search to Help Ensure Patient Security

NICE Systems (NASDAQ: NICE) announced that the San Antonio Military Medical Center (SAMMC), the largest U.S. Department of Defense Level I Trauma and Burn Research Center, is in the process of deploying the NICE Suspect Search video analytics solution. This will enable personnel to track and locate missing patients or suspicious persons during time-critical scenarios to help ensure ongoing security and safety at a facility that serves hundreds of thousands of U.S. service members and their families.

LAX Extends Incident Management With NICE Situator Web App

NICE Systems and AECOM Technology Corporation announced that they are helping Los Angeles International Airport (LAX) extend its situation management capabilities from the control room to the field. The airport deployed the NICE Situator Enterprise Geographical Information System (EGIS) Web application, which enables field personnel to view on their tablets all open security and operational […]

NICE Solutions Help Secure The World’s Largest Soccer Tournament

NICE Situator was chosen as the centerpiece for one of the country’s Integrated Management Centers, which serves the safety and security needs of millions of citizens and tourists. NICE Systems (NASDAQ: NICE) announced that a large city in Brazil has implemented NICE Situator to help secure its community and the international soccer tournament, taking place […]

NICE Awarded ‘Best Intelligent Video Solution’ By Government Security News

RA’ANANA, Israel , December 16, 2013 /PRNewswire/ — NICE Systems (NASDAQ: NICE) today announced that Situator Express has been named the Best Intelligent Video Solution in the Government Security News (GSN) Homeland Security Awards, and four NICE customers were recognized as "Most Notable" for their security programs. The GSN awards acknowledge the outstanding achievements of security vendors and government agencies at the federal, state and municipal levels. Situator Express received recognition for its "ability to transform video surveillance into a complete security management solution." This solution fuses the NiceVision IP video solution with additional security systems to provide unified situational awareness. It enables organizations to focus on their core security challenges, providing the right insights to the right people at the right time. Four NICE customers also received accolades in their respective categories. Their achievements are based on the implementation of NICE Situator, a PSIM solution that enables situation planning, response, and analysis: Most Notable Airport/Aviation Security Program Miami International Airport – PLATINUM Most Notable Municipal/County Security Program   San Diego Public Utilities – Water Treatment Security PSIM – PLATINUM Most Notable Maritime/Seaport Security Program Houston Ship Channel / Harris County Sheriff’s Office – GOLD Most Notable Critical Infrastructure Security Program Duke Energy Critical Infrastructure Program – SILVER "The homeland security field has been the scene of an unprecedented proliferation of brilliant security technologies in IT and physical security," said Jacob Goodwin , Editor-in-Chief, GSN Magazine . "We are pleased to recognize NICE Systems for its contribution to this […]

Video-Enabled Contact Centers Get NICE New Recording Help

Video-Enabled Contact Centers Get NICE New Recording Help By Jennifer LeClaire August 8, 2013 11:18AM Video is a small but growing channel for customer service — less than 10 percent of company contact centers have video in place. However, as consumers become more familiar with video service, demand is expected to grow. In the meantime, NICE is staying ahead of the curve, with innovative new tools to help boost the customer experience.   NICE Systems is staying on the cutting-edge with its latest offering: Contact Center Video Recording. The new solution, which combines the company’s real-time audio capture tech with video surveillance for security , helps monitor the quality of service being provided by video-enabled contact centers. Specifically, NICE Video Recording lets organizations monitor agent performance so they can provide coaching as needed. The video monitoring system aims to help companies better understand not only what was said during a customer interaction, but also what was implied through the body language of the agent and the customer. NICE said these visual cues may help discern the customer’s satisfaction or dissatisfaction with the interaction or transaction. Recording capability can improve compliance and should also help organizations deliver a better customer experience by monitoring and enhancing the quality of service provided via video-enabled contact centers. “Companies are continuously enhancing their outreach to customers by seeking new channels through which they can better connect and personalize the customer experience,” said Yochai Rozenblat, president of the NICE Customer Interactions Group. With the growing […]