Designation recognizes collaboration in technology development, market growth, and public safety thought leadership
Tyler Technologies has earned Platinum Partner status with The Monitoring Association (TMA) for its Automated Secure Alarm Protocol (ASAP) Service. Announced October 15, 2026, the designation recognizes Tyler’s contributions to ASAP development, sales and growth initiatives, and industry education supporting automated alarm delivery in emergency communications centers (ECCs).
Partnership Advances Automated Alarm Delivery
Tyler’s partnership with TMA supports the integration of ASAP with computer-aided dispatch (CAD) systems, raises awareness of the service, and educates public safety leaders about the benefits of automated alarm processing.
These efforts advance TMA’s goal of making ASAP a standard component of ECC operations. By reducing manual alarm entry, the service allows telecommunicators to focus on other critical responsibilities.
“Helping emergency communications teams make the most of their technology and staff is central to our work,”
said Jessica Long, Head of Public Safety Partnerships at Tyler Technologies.
“Our partnership with TMA brings together technology development, customer engagement and industry education to make automated alarm delivery more accessible. We’re proud to earn Platinum Partner status and to support ASAP’s continued growth across the public safety community.”
Tyler Technologies Introduces Direct CAD Integration API
Tyler Technologies now offers an application programming interface (API) that enables a direct connection between its CAD systems and ASAP Service. According to the announcement, this approach reduces implementation time by at least 50%.
The integration is designed to streamline deployment and make automated alarm delivery more accessible to emergency communications centers.
TMA Recognizes Tyler’s Public Safety Contributions
“Tyler Technologies has demonstrated a strong commitment to improving public safety technology,”
said Whitney Doll, TMA chief executive officer.
“Their Platinum Partner status recognizes the value of those contributions and our shared commitment to expanding access to automated alarm delivery for emergency communications centers nationwide.”
ASAP Service Improves Dispatch Efficiency And Accuracy
ASAP Service digitally delivers notifications generated by alarm-monitoring companies directly into an ECC’s CAD system, eliminating the need for 911 telecommunicators to manually enter the information.
The service helps save time, reduce errors, and support faster emergency response. Time saved through automation can be redirected toward higher-priority incidents requiring telecommunicators’ expertise or provide opportunities for staff to decompress in demanding, high-stress work environments.
Launched in 2011, ASAP uses standardized protocols developed collaboratively by the Association of Public-Safety Communications Officials (APCO) and TMA to improve the accuracy and efficiency of emergency dispatches.
Tyler Technologies provides integrated software and technology services to the public sector. Its solutions help government agencies and public safety organizations manage operations, improve service delivery, and support data-driven decision-making.
The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is a nonprofit trade association representing professional monitoring companies, security systems integrators, and industry product and service providers. Founded in 1950, TMA advocates for its members before government and regulatory bodies. Learn more at TMA.
TMA’s Automated Secure Alarm Protocol (ASAP) Service enables electronic delivery of alarm-related calls for service from alarm companies directly to public safety answering points (PSAPs) and emergency communications centers. Launched in 2011 as a public-private partnership, the service uses ANSI-standard protocols developed collaboratively by APCO and TMA to improve dispatch accuracy and efficiency.
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https://security.world/category/security-technology
https://security.world/category/access-control
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Frequently Asked Questions (FAQs)
1. What Is Tyler Technologies’ Platinum Partner Status With TMA?
It recognizes Tyler’s contributions to ASAP development, market growth, technology integration, and public safety industry education.
2. What Is ASAP Service?
ASAP is a system that electronically delivers alarm notifications from monitoring companies directly into emergency communications centers’ CAD systems.
3. How Does Tyler’s API Improve ASAP Integration?
The API creates a direct connection between Tyler’s CAD systems and ASAP Service, reducing implementation time by at least 50%, according to the announcement.
4. How Does ASAP Help Emergency Communications Centers?
It reduces manual data entry, improves dispatch accuracy, saves time, and allows telecommunicators to focus on higher-priority incidents.
5. When Was TMA’s ASAP Service Launched?
ASAP Service launched in 2011 as a public-private partnership.