XProtect VMS Study Shows 133% ROI for Organizations

Posted by Jay Bartlett May 10, 2026 8:38 am Categories: Cloud, Video Analytics, VMS Software Tags: Milestone Systems, Security ROI, video management software, XProtect VMS.

Milestone Systems announced findings from a new independent study showing that organizations using XProtect video management software (VMS) achieved significant operational and financial improvements, including up to 60% faster investigations and a 133% return on investment over three years.

The Total Economic Impact™ (TEI) study was conducted by Forrester Consulting to evaluate the business value of Milestone XProtect open platform VMS. The analysis examined operational efficiency, investigation workflows, integration costs, and long-term financial impact.

Study Based On Real-World Customer Data

The study was based on interviews with decision-makers from organizations currently using XProtect. From those interviews, Forrester created a “composite organization” representing a typical XProtect customer.

According to the study, the modeled organization includes:

2,500 employees
10-15 active XProtect users
500 cameras
$600 million in annual revenue

The study found that organizations using XProtect experienced:

30-60% faster investigations and evidence handling, supported by simplified workflows on a single open platform
Improved operational and administrative efficiency in daily workflows
Lower operational costs through hardware reuse and reduced licensing and integration expenses
A 133% return on investment over three years

Faster Investigations And Operational Gains

According to Martin Stockfleth Larsen, the findings highlight how XProtect supports both security operations and broader business intelligence initiatives.

“The Forrester study confirms what our customers experience every day: Milestone XProtect goes beyond traditional video security and serves as an AI-driven intelligence enabler. By reducing investigation time by up to 60% and delivering a 133% ROI, XProtect not only strengthens security but also transforms how organizations operate, enabling them to learn from the past, understand the present, and predict the future,”

says Martin Stockfleth Larsen, Chief Marketing Officer, Milestone Systems.

The report also includes feedback from end users describing operational improvements after implementing XProtect.

“Yes, I can compare the same investigation case before XProtect. For example, I spent an average of 20 to 30 minutes to identify and follow a shipment. With XProtect, my time for tracking is reduced by around 70% because with the new system, we can reduce a lot of the investigation time.”

– Security manager, logistics – in the TEI study.

“It took us approximately half an hour to prove the case [in an insurance-related incident worth nearly $1 million] and that’s it — no discussions, no lawyers going back and forth.”

– Head of internal audit and security, retail – in the TEI study.

XProtect ROI And Evaluation Tools

Organizations can access the full 2026 TEI study to review the methodology, assumptions, and financial model behind the findings.

Milestone also offers an XProtect ROI Estimator that provides organizations with a customized estimate of the Total Economic Impact of implementing XProtect based on company-specific details.

Milestone Systems develops data-driven video technology solutions used across industries including manufacturing, airports, law enforcement, retail, and traffic management. Its portfolio includes XProtect video management software, BriefCam AI-powered analytics, and Arcules cloud VSaaS solutions. The company is also advancing responsible Vision AI initiatives through Project Hafnia and brighter AI anonymization technology.

Internal links URLs
https://security.world/

External links URLs
https://www.milestonesys.com/
https://www.forrester.com/consulting/

Frequently Asked Questions (FAQs)

1. What Did The XProtect TEI Study Reveal?

The study found that organizations using Milestone XProtect achieved up to 60% faster investigations and a 133% return on investment over three years.