New built-for-enterprise investigation capabilities in Security Center SaaS help organizations resolve incidents faster across complex, multi-site, and multi-vendor environments.
Genetec announced new investigation capabilities in Genetec Security Center SaaS that help organizations resolve incidents faster and return to daily operations more quickly, even when investigations span multiple sites, systems, and camera vendors.
Security incidents often span facilities, campuses, and geographies, relying on footage and data from thousands of cameras and devices from different vendors. Investigators typically begin with limited information. Closed, single-vendor systems and disconnected tools make it difficult to move quickly as cases expand across sites, systems, and camera brands.
Built For Enterprise Investigations
Building on intelligent search capabilities introduced previously, Genetec is delivering an investigation experience designed for complex enterprise environments. Evidence, decisions, and contextual information remain connected from the first incident report through to case closure, preventing duplicated work or restarted searches as investigations evolve.
“When an incident occurs, security teams must act fast and follow the investigation wherever it leads, even with limited initial details,” said Anne-Cécile Millot-Tournier, Product Group Director, Intelligent Automation, Genetec Inc.
“Unlike tools built for closed, single-vendor systems, the new investigation capabilities in Security Center SaaS are built for enterprise environments, enabling teams to work across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads emerge.”
Finding Evidence Faster With AI-Powered Search
Investigations in Security Center SaaS are structured around real-world workflows. Cases may begin with minimal details, such as an approximate time or partial clothing description.
Using enhanced natural language search powered by AI, investigators can convert everyday descriptions into actionable searches across video feeds from multiple sites and camera brands. Results can then be narrowed using contextual cues such as location, nearby activity, and events occurring before or after the incident.
As relevant footage is identified, investigators validate findings using a timeline preview, enabling quick scanning of video and narrowing of time ranges without loading full recordings. They can follow people, vehicles, and objects across scenes, visualize movement using trajectory analysis, and understand event progression without reviewing hours of footage.
Connected Cases And Evidence Management
As investigations progress, evidence can be consolidated into structured cases. Video clips, snapshots, and related materials are automatically organized chronologically, enriched with contextual information and tags, and presented as a coherent storyboard illustrating how events connect.
AI-assisted capabilities, including automated summaries of video clips, help investigators quickly document findings. This simplifies report finalization, stakeholder sharing, and efficient case closure.
One Unified Investigation Experience
The new capabilities unify natural language search, similarity detection, entry and exit detection, contextual analysis, visual trajectory search, and case and evidence management into a single experience.
Security professionals can transition seamlessly from live monitoring to active investigation, collect and review evidence, and securely share validated findings with internal and external stakeholders — all within one interface.
The new investigation capabilities are being introduced to Security Center SaaS users, with additional functionality rolling out on an ongoing basis. These enhancements are designed to reduce investigation time from hours to minutes while maintaining transparency and operator control.
Genetec is a global leader in enterprise physical security software, delivering open-architecture solutions for video management, access control, ALPR, and digital evidence management. Headquartered in Montreal, the company serves over 42,500 customers across 159 countries.
Internal Links URLs
https://security.world/category/enterprise-security/
https://security.world/category/ai-in-security/
External Links URLs
https://www.genetec.com/
https://resources.genetec.com/
Frequently Asked Questions (FAQs)
1. What Is New In Security Center SaaS?
Genetec has introduced enterprise-grade investigation capabilities that streamline evidence discovery, case building, and reporting across multi-site and multi-vendor environments.
2. How Does Natural Language Search Help Investigators?
It allows investigators to use everyday descriptions to search video footage across multiple sites and camera brands, significantly reducing manual review time.
3. Can Investigators Track People Or Vehicles Across Cameras?
Yes. Features such as trajectory analysis and contextual search allow investigators to follow individuals, vehicles, and objects across scenes.
4. How Are Cases Managed In The Platform?
Evidence is automatically organized chronologically, enriched with tags and context, and presented as a structured storyboard for easier reporting and sharing.
5. Who Benefits Most From These Capabilities?
Large enterprises, government organizations, and multi-site operations that rely on mixed ecosystems of cameras and systems benefit from faster, unified investigations.