Kroger, eInfochips showcase ‘Retail Site Intelligence’ solution

Kroger, eInfochips showcase 'Retail Site Intelligence' solution at ISC West

Kroger and eInfochips are demonstrating the new Retail Site Intelligence platform this week at ISC West. While many retailers look to the security industry to provide them with the latest cutting-edge technology, one grocery chain has decided to take an active role in actually helping to develop a new solution that spans both security and store operations. This week at ISC West, global product engineering company eInfochips and The Kroger Co. launched a new enterprise IT architecture dubbed “Retail Site Intelligence” or RSI for short. The introduction of the RSI architecture, which also features its own tailor-made video management system called Vigil360, is the culmination of two years of collaboration between the companies. According to Dhaval Shah, a security and surveillance product manager at eInfochips, RSI is a unified system that not only looks at store security and surveillance, but also things such as operational efficiency, workforce management and customer experience. “If you look at the products that we have, we have a video management software which is the core of surveillance at the stores and this is (intellectual property) that is owned by eInfochips and that is a customizable, white label product,” said Shah. “When we give it to our customers, we add features based on their specific environment requirements. It’s not just a standard, off-the-shelf VMS; it is something that has been customized, in this case, for retail deployments.”  Although eInfochips isn’t necessarily a household name when it comes video management, Shah said the company has extensive…