Fraud Prevention
NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Center
NICE Systems (NASDAQ: NICE) launched its Real-Time Fraud Prevention solution, which enables contact centers to detect and prevent fraud in real time using voice biometrics and both speech and desktop analytics. The solution instantly identifies 90 percent of fraudulent callers in the first few seconds of a call, enabling organizations to quickly investigate unauthorized transactions before they are completed.
LaserLock Licenses Multi-Factor Biometric Platform to Major Financial Firm
LaserLock Technologies announced that it has signed an agreement to license its VerifyMe Identity Services platform to a major financial services advisory firm. At this time, the firm is unnamed, but according to LaserLock it consolidates hundreds of billions of dollars in assets for around 100,000 investment banking clients.
Verint Acquires Voice Biometric Company Victrio
MELVILLE, N.Y. and MENLO PARK, CALIF., October 29, 2013 — Verint? Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire Victrio&trade, an innovator in fraud prevention and identity authentication solutions. The combination of Verint and Victrio advances this comprehensive solution set by combining industry-leading voice biometrics and predictive analytics with customer-centric workforce optimization (WFO) solutions, furthering the company’s strength in fraud and risk analytics. Today, risk management, fraud prevention and identity authentication are high profile topics in more and more organizations. With an increased focus on safeguarding customer identity and private information, companies worldwide are investing in technology and services that help mitigate risk, prevent fraud, reduce fraud-related loss and improve the customer experience–all while decreasing contact center operating costs. According to Ovum, “Risk-based authentication is going to be an increasingly important requirement. It represents a more realistic approach for business users, who won’t then need to present multiple credentials every time they log in.”1 More Security Insights White Papers More >> Reports More >> Webcasts More >> Victrio solutions combine a new generation of “passive” voice biometrics with unique predictive analysis that can accurately detect fraudsters and authenticate customers without caller interruption. Its innovative voice biometrics solution is ideally suited for large financial institutions, including banks, card issuers, wealth management service providers and other organizations focused on fraud reduction. Earlier this year, Victrio was named by Gartner, Inc. as a “Cool Vendor in Security: Identity and Access Management, 2013.”2 “We’re delighted to welcome […]
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