ROI

A.C. Moore Achieves Million-Dollar ROI With Cloud-Based POS Plugin From Genetec

A.C. Moore opened its first arts and crafts store in 1985 in Moorestown, New Jersey, United States. Today, the national retailer sells an assortment of merchandise in over 130 locations on the Eastern coast. With over 40,000 items offered at each store at any given time, A.C. Moore prides itself on offering its customers the best product selection, value and service. As a progressive retailer, A.C. Moore is always keen on implementing processes and technologies to keep its stores up-to-date and its customers happy. So when Steve Werner, Director of Loss Prevention, was brought onboard, he went straight to work on identifying areas to improve processes and refocus resources on the customer experience. Almost immediately, the process for reviewing cashier transactions came into focus. Store managers would spend over an hour every day reviewing cash register transactions, pointing the loss prevention (LP) team to dubious behaviors or suspicious activities, if they were spotted.