Arecont Vision Costar’s Technical Services organization includes skilled Field Application Engineers (FAEs) who primarily provide pre-sale technical and configuration support. This includes both remote and onsite assistance to authorized security dealers and integrators, working in conjunction with both the Arecont Vision Costar’s Inside Sales team and the regional sales managers and sales directors based in their geographic regions. Technical Support Engineers (TSEs) are also critical members of the Technical Services team, focused on post-sales customer issues, ranging from diagnosing hardware and software issues to troubleshooting complex situations to resolve problems.