Trackforce has launched its 2025 Physical Security Operations Benchmark Report, an industry-first study offering a comparative look at both contract security providers and enterprise security teams.
Based on a survey of over 300 professionals worldwide, the report provides an in-depth view of the state of physical security operations, covering workforce trends, technology adoption, and the growing intersection of physical and cybersecurity functions.
“The data shows that security officers remain both the backbone of the industry and its biggest challenge,” said Byron McDuffee, CEO of Trackforce.
“Turnover, wage pressure, and rising costs are straining providers, while the role of the officer is also shifting toward becoming a tech-enabled partner in risk management. This report highlights these realities and provides actionable insights to strengthen retention, optimize technology, and prepare for the future of security.”
Key Insights from Security Service Providers
Retention continues to dominate as the industry’s top concern, with over 40% of firms citing turnover as their biggest challenge. Providers face pressure from rising wages and non-billable overtime, even as many pursue modernization through digital transformation.
However, 47% of providers are not yet using AI or automation tools, highlighting a widening technology gap that could create competitive imbalances across the private security market.
Highlights from Enterprise Security Teams
Corporate security teams are expanding beyond traditional duties, with two-thirds now overseeing health and safety, and more than half managing facilities functions.
Despite these broadened mandates, only 28% feel confident handling risks that span both physical and digital domains, underlining the urgency for cyber-physical integration and unified risk management platforms.
While enterprises are responding faster to incidents, manual compliance tasks and alert fatigue remain ongoing challenges.
The Future of Security Operations
“The findings make it clear that the future depends on integrated platforms, smarter automation, and stronger collaboration between providers and enterprises in a rapidly changing environment,”
added McDuffee.
The security industry is rapidly shifting toward a human-plus-technology model, where guards act as data-enabled risk partners. Over the next decade, AI adoption, cyber-physical convergence, and workforce stabilization will define success for both providers and enterprises.
The 2025 Physical Security Operations Benchmark Report is now available for download.
Visit the official Trackforce Benchmark Report page for full access and insights.
Trackforce develops cutting-edge technology that enhances the efficiency and intelligence of physical security operations. Its suite of web and mobile solutions empowers security teams worldwide to streamline workflows, improve accountability, and modernize operations.
visit https://www.trackforce.com.
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Frequently Asked Questions (FAQs)
1. What is the Trackforce 2025 Physical Security Operations Benchmark Report?
It’s an industry-wide study comparing security service providers and in-house security teams to identify workforce, technology, and operational trends shaping the future of security.
2. Who participated in the report?
Over 300 security professionals from around the world, representing both contract security providers and corporate security departments.
3. What are the biggest challenges facing providers in 2025?
High employee turnover, rising costs, and slow adoption of AI and automation technologies are among the top challenges.
4. How is cybersecurity influencing physical security?
The convergence of cyber and physical security is a growing focus area, with more organizations adopting integrated strategies for comprehensive protection.
5. How can organizations access the full report?
The full 2025 Benchmark Report is available for download at the official Trackforce website.