New capabilities in Security Center SaaS help retailers accelerate investigations and connect evidence across locations.
Genetec Inc. will showcase new investigation capabilities within its Security Center SaaS platform at NRF PROTECT 2026, helping retailers accelerate investigations and connect evidence across multiple locations.
The new capabilities are designed to address increasingly complex retail security challenges, where incidents often span multiple stores, systems, and camera vendors. Demonstrations will take place at booth #1017 during NRF PROTECT 2026, held June 8–10 at the Gaylord Texan Resort in Grapevine, Texas.
Accelerating Investigations Across Retail Locations
Retail investigations frequently begin with limited information, such as a partial suspect description, approximate timeframe, vehicle details, or recurring behavioral patterns. These investigations can quickly expand across multiple stores and regions, making manual video review and disconnected systems a significant challenge.
Security Center SaaS centralizes investigation workflows within a unified, cloud-managed physical security platform. This enables retail security, asset protection, and loss prevention teams to move from incident discovery to resolution more efficiently.
The new investigation capabilities allow users to search video footage across multiple locations and camera brands using natural language descriptions. Investigators can search using details such as:
- Clothing brands
- Vehicle makes and models
- Objects
- Activities
- Locations
- Timeframes
Natural language search helps teams quickly validate events, refine search results, and identify relevant activity. Investigators can also track people and vehicles across multiple scenes, visualize movement patterns, and gain a clearer understanding of how incidents unfolded.
Streamlined Case Building And Collaboration
The platform introduces enhanced case-building tools that organize video clips, snapshots, tags, and related evidence into connected investigations with chronological storyboards.
AI-assisted description summaries help teams document findings more efficiently, reducing the time spent on manual reviews while improving collaboration with law enforcement agencies and internal stakeholders.
Scott Thomas, National Director for Signature Brands at Genetec Inc., said:
“Retailers are facing increasingly complex security challenges, from organized retail crime and shrink to in-store violence and investigations that span multiple locations. With the new investigation capabilities in Security Center SaaS, retailers can move faster from a partial description or initial incident report to connected evidence and actionable findings. This helps loss prevention and security teams build stronger cases, improve coordination, and resolve incidents more efficiently.”
Flexible Cloud And Hybrid Deployment
Security Center SaaS supports both cloud-based and hybrid deployment models, providing retailers with flexibility as they modernize security operations across stores, distribution centers, and corporate facilities.
The platform unifies video management, access control, intrusion detection, automation, forensic search, and investigation workflows through a single interface.
Genetec Inc. is a global technology company that has been transforming the physical security industry for more than 25 years. Its solutions help enterprises, governments, and communities secure people and assets while improving operational efficiency and protecting privacy.
Internal Links URLs
https://security.world/
External Links URLs
https://www.genetec.com
Frequently Asked Questions (FAQs)
1. What new capabilities is Genetec introducing at NRF PROTECT 2026?
Genetec is introducing enhanced investigation capabilities within Security Center SaaS, including natural language video search, cross-location investigations, and AI-assisted case building.
2. How does natural language search help investigators?
Natural language search enables investigators to locate relevant video footage using descriptions such as clothing, vehicles, activities, locations, and timeframes.
3. What is Security Center SaaS?
Security Center SaaS is Genetec’s cloud-managed physical security platform that combines video management, access control, intrusion detection, forensic search, and investigation workflows.
4. Who can benefit from these new capabilities?
Retail security teams, asset protection professionals, and loss prevention personnel can benefit from faster investigations and improved evidence management.
5. Where will Genetec showcase these capabilities?
Genetec will demonstrate the new capabilities at booth #1017 during NRF PROTECT 2026 in Grapevine, Texas.
Source: genetec.com