Osceola County Launches ASAP Service, Cutting Alarm Handling By Up To Eight Minutes

Posted by Jay Bartlett January 21, 2026 10:38 am Categories: Access Control, Product Focus, Safety and Security Tags: alarm monitoring, CAD Systems, Emergency Communications, Public Safety Technology.

Osceola County, has gone live with Automated Secure Alarm Protocol (ASAP) Service, a technology designed to automate alarm notifications and significantly reduce the workload on 911 telecommunicators at the county’s Emergency Communications Center (ECC).

In 2025, the ECC processed more than 12,000 alarm notifications. With ASAP now operational, Osceola County estimates monthly time savings of between 33 and 133 hours for telecommunicators. This recovered time can be redirected toward higher-priority emergency calls, improving response efficiency and accuracy.

ASAP eliminates traditional voice calls between alarm-monitoring centers and ECC staff, reducing opportunities for miscommunication and transcription errors. By delivering digital alarm data directly into the computer-aided dispatch (CAD) system, the service helps improve situational awareness and overall public safety outcomes.

“Our agency decided to implement ASAP Service to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators,” Christopher A. Blackmon, Osceola County Sheriff

Traditionally, alarm notifications require multiple phone calls between monitoring centers and ECC personnel, adding an average of six to eight minutes to response times. ASAP removes these delays by automating the process and delivering accurate information from the outset.

Streamlined Implementation And Industry Collaboration

Osceola County joins a growing number of U.S. public-safety agencies adopting ASAP Service. Mission Critical Partners (MCP) led the implementation, working closely with the county to complete deployment. The project was delivered in partnership with Motorola, which embedded ASAP functionality into the county’s CAD system.

Developed by The Monitoring Association (TMA), ASAP digitally transmits alarm notifications directly to ECCs, eliminating voice calls and supporting faster dispatch of police, fire/rescue, and emergency medical services. The solution can also transmit images, video links, and other attachments from alarm-monitoring centers, enhancing situational awareness for first responders.

Participating Alarm-Monitoring Companies

At go-live, the following alarm-monitoring companies are transmitting alarm notifications to Osceola County via ASAP Service:

Rapid Response, Vector Security, Security Central, Guardian Protection, Tyco/JCI, Securitas, United Central Control, Quick Response, Everon/Protection One, Alert 360, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks Home, and ADT.

For additional information on the nationwide impact of ASAP Service, visit ASAP911.org.

The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an internationally recognized non-profit trade association representing professional monitoring companies, security system integrators, and industry product and service providers. Founded in 1950, TMA advocates for its members before Congress, regulatory agencies, and authorities having jurisdiction at the local, state, and federal levels.

Internal Link
https://security.world/asap-service-public-safety-adoption/

External Link
https://asap911.org/

Frequently Asked Questions (FAQs)

What Is ASAP Service?

ASAP, or Automated Secure Alarm Protocol, is a system that electronically transmits alarm notifications from monitoring centers directly to emergency communications centers.