Partnership gives U.S. monitoring centers a path to combine Milestone’s advanced video management capabilities with scalable, human-led remote monitoring.
Totem, a provider of remote video monitoring and security operations support, has announced a partnership with Milestone Systems to combine Milestone’s video management software with Totem’s 24/7 remote monitoring capabilities.
The collaboration aims to help security providers and monitoring centers deliver more comprehensive, video-based security services.
Turning Video Intelligence Into Action
Modern video management systems collect, organize and analyze vast amounts of security data. However, access to video alone does not guarantee an effective response when incidents occur.
Security teams must determine who will monitor events, verify alarms, assess potential threats and initiate appropriate responses.
Through this partnership, Totem provides an operational extension to existing security infrastructure, helping monitoring centers turn video intelligence into active, around-the-clock security operations.
Milestone’s open-platform XProtect® video management software supports a broad ecosystem of cameras, devices, applications and integrations. Its partner ecosystem emphasizes technical collaboration and solutions designed to deliver customer value.
Totem complements this technology with trained operators, continuous monitoring, video verification and scalable monitoring capacity. The company supports thousands of cameras across commercial and industrial environments, combining human oversight with advanced video analytics and other technologies.
“Milestone gives security professionals an exceptionally powerful video management platform. Totem helps make sure that capability doesn’t stop at the screen,”
said Luis Fernando Uribe Blum, CEO of Totem.
“Our role is to bring the operational side of security into the equation, including trained people, 24/7 coverage, verification, and response. For monitoring centers, that creates an opportunity to take on more video, offer more proactive services, and deliver greater value to their customers without having to build an entirely new monitoring operation themselves.”
From Video Management to Video Action
The growth of video surveillance has created a challenge for security providers: organizations are deploying more cameras and expanding coverage areas, while expecting their systems to support prevention, verification and real-time response rather than simply recording incidents.
For monitoring centers, every additional camera can increase the volume of alerts, events and video feeds operators must manage. Building the infrastructure and staffing needed to support this growth internally can be costly and difficult to scale.
Totem offers an alternative by extending existing monitoring operations. Its monitoring professionals can review events, verify alarms and support response protocols around the clock.
This approach combines technology-driven detection with human judgment and operational context, helping security providers manage increasingly sophisticated video environments.
A Partnership Built on Open Video Technology
Milestone’s open-platform approach enables security solutions to evolve through a broad technology ecosystem rather than requiring organizations to rely on a single technology stack.
Its Technology Partner Program supports verified integrations, technical collaboration and the delivery of complementary capabilities to the market.
The partnership aligns with Totem’s approach of working alongside the technologies that security providers already use. Its monitoring infrastructure supports multiple security technologies and video platforms, while its service models offer dedicated monitoring teams, flexible arrangements, rapid onboarding and scalable capacity.
For U.S. central stations and monitoring centers, this creates an opportunity to expand video monitoring services without taking on the entire operational burden internally.
Monitoring centers may already have established customer relationships, video management software, cameras and security infrastructure. The additional requirement may simply be the capacity to monitor more activity effectively. Totem aims to provide that capacity.
Expanding Monitoring Capacity Without Replacing Existing Operations
The partnership is designed to complement, rather than replace, existing monitoring centers.
U.S. monitoring providers can use Totem’s services to support overnight coverage, video verification, higher camera volumes and customers requiring more advanced video monitoring.
This model allows monitoring centers to pursue new service opportunities while retaining control of their customer relationships and existing operations.
It also offers a scalable approach as customers add cameras or expand their facilities. Rather than increasing their own staffing, facilities and infrastructure at the same rate, monitoring centers can extend their capabilities through Totem’s remote monitoring services.
“The security industry has spent years investing in better cameras, better analytics, and better video management,”
said Luis Fernando Uribe Blum, CEO of Totem.
“The next question is how we operationalize all of that intelligence. Our partnership with Milestone allows us to help monitoring centers bridge that gap. We bring the people and operational expertise that turn a sophisticated video environment into an active security service.”
The collaboration reflects a broader shift toward combining advanced video technology with human-led monitoring to support proactive, continuous security operations.
Totem provides remote video monitoring, alarm verification and security operations support for U.S. security providers and monitoring centers. Its services combine trained monitoring professionals, advanced video analytics, redundant infrastructure and 24/7 operations to help customers expand monitoring capacity. Totem supports commercial and industrial environments across retail, logistics, healthcare, financial services, construction and transportation.
Milestone Systems is a global provider of data-driven video technology serving industries including manufacturing, airports, law enforcement, retail and traffic management. Its product portfolio includes XProtect video management software, BriefCam AI-powered analytics and Arcules cloud video surveillance as a service (VSaaS), helping organizations use video technology to support safety and operational objectives.
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Frequently Asked Questions (FAQs)
1. What is the Totem and Milestone Systems partnership?
The partnership combines Milestone’s XProtect video management software ecosystem with Totem’s 24/7 remote monitoring services to help security providers expand video-based security operations.
2. How does Totem support monitoring centers?
Totem provides trained operators, continuous monitoring, video verification and scalable operational support to help monitoring centers manage security events and respond to alarms.
3. Does the partnership replace existing monitoring operations?
No. Totem is designed to complement existing monitoring centers, helping them expand services while maintaining their customer relationships and established operations.
4. How can U.S. monitoring centers benefit from the partnership?
They can expand overnight coverage, manage additional cameras, provide video verification and offer advanced monitoring services without necessarily building equivalent staffing and infrastructure internally.
5. What role does Milestone XProtect play?
XProtect is Milestone’s open-platform video management software, supporting a broad ecosystem of cameras, devices, applications and integrations.